Shipping Policy

Our shipping services cover all locations within the United States, and we’re pleased to offer complimentary shipping for orders exceeding $35.

After placing your order, please allow 1-2 business days for us to process it.
The estimated delivery time for your package is typically 5-7 business days from the date of purchase.

You will receive an email notification containing a tracking number as soon as your order is shipped.
This will allow you to monitor the progress of your shipment conveniently.

Please note that sales tax may be applied to the shipping charge in specific states, where applicable.

Once again, thank you for choosing Cupixel. If you have any further questions or concerns regarding your order or our shipping policies, please contact us at [email protected].

Return & Refund Policy

To qualify for a return, please ensure you return the item within 30 calendar days of your purchase. The item must be in its original packaging, unused and unworn, with all tags attached. Additionally, please include the receipt or proof of purchase.

To initiate a return, kindly contact us at [email protected]. In your email, specify your order number and the items you wish to return. We will promptly assist you by providing a return label.

Upon receiving and processing the returned shipment, we will refund the cost of the item, deducting a return shipping and handling fee of $7.95. We will notify you via email to confirm the completion of the return process.

Refunds will be issued in the original form of payment. Please note that your credit card company may take up to 10 additional business days to reflect the refund in your account. We will email you a replacement gift card if the original payment was made with a gift card.

If you have any further inquiries regarding returns, please don’t hesitate to contact us at [email protected].

Damages and Issues

Upon receiving your order, we kindly ask you to inspect the items.

If you notice any defects or damages or receive the wrong item, please contact us immediately. We will assess the situation and take the necessary steps to resolve the issue to your satisfaction.